Troubleshooting Tips

Why Is There A Note Automatically Appearing Above My Annotations?
You probably have the Auto-Add Markup to Annotations setting turned on. To turn off, go to your main library > tap the gear icon > tap App Settings &g...
Tue, 6 Nov, 2018 at 4:34 PM
Where Did My Tabs Go? I Just See One Long Orange Tab.
When you have a large number of documents open (typically around 15), iAnnotate will consolidate your tabs into a drop down menu. Tap the grey pages icon o...
Tue, 6 Nov, 2018 at 4:36 PM
My Toolbox Is Gone. Where Did It Go?
Sometimes the toolbox can disappear if there's a large amount of tools on a toolbar. To bring it back, rotate your device to portrait mode. Then, the t...
Tue, 6 Nov, 2018 at 4:37 PM
I Can't Seem To Open One File. What Could Be Going Wrong?
If you're having issues specific to one file, there may be a problem with the file itself. A great first troubleshooting step is to see if you have the...
Tue, 6 Nov, 2018 at 5:04 PM
My File Won't Save And The App Says To Check My Internet Connection. What Do I Do?
There are a few reasons why this can happen (we're working on more specific error messages), so here are a few things to try when troubleshooting: T...
Tue, 6 Nov, 2018 at 5:05 PM
When In Doubt, Try Force-Quitting The App.
To force-quit, double tap the iPad's home button > a screen with all of your open apps appears > swipe up on iAnnotate > reopen iAnnotate.
Tue, 6 Nov, 2018 at 5:07 PM
Why am I seeing blurry or checkerboard patterns?
This is most likely happening because you have too many files open at once. Please tap the icon at the end of the orange tab (looks like two documents on to...
Tue, 30 Mar, 2021 at 5:56 PM